Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@wildestdreamsflowers.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@wildestdreamsflowers.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union

Returns: For non-perishable items like vases or gifts, returns are accepted within 14 days of purchase, provided the item is unused and in its original packaging.

Refunds: Once we receive the returned item and confirm its condition, a refund will be issued within 5-7 business days to your original payment method.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wildestdreamsflowers.com.

Return & Refund Policy

At Wildest Dreams Flowers we take great care in creating and delivering your floral orders. Below are our guidelines regarding returns, refunds, and exchanges. Please review the details carefully.

1. Fresh Flowers & Perishable Goods

  • No Returns: Due to the perishable nature of flowers, we do not accept returns or exchanges on fresh flowers, plants, or other perishable items.
  • Refunds for Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact us within 24 hours of delivery, including photos.

2. Custom Orders (e.g., Weddings, Events)

  • No Refunds: Custom and large event orders are non-refundable once prepared. Due to the time, labor, and materials involved, these are final sale.
  • Damaged Orders: Contact us immediately upon delivery for any damage issues, and we’ll work on a solution.

3. Subscriptions

  • Monthly Subscriptions: Subscriptions are non-refundable once the flowers have been delivered. Cancellations for future deliveries require 7 days' notice before the next delivery date.
  • Prepaid Subscriptions: Prepaid subscriptions (3, 6, or 12 months) are non-refundable after the first delivery. However, if there is an issue with a delivery, contact us and we’ll do our best to resolve it.

4. Gift Cards

  • Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash or store credit.

5. Non-Perishable Items (e.g., Vases, Gifts)

  • Returns: For non-perishable items like vases or gifts, returns are accepted within 14 days of purchase, provided the item is unused and in its original packaging.
  • Refunds: Once we receive the returned item and confirm its condition, a refund will be issued within 5-7 business days to your original payment method.

6. Return or Exchange Process

  • How to Start a Return/Exchange:
  • Please can you contact us and  We’ll provide you with return instructions, you can reach out to us at info@wildestdreamsflowers.com
  • Return Shipping Costs: Return shipping costs are the responsibility of the buyer. We highly recommend using a tracked shipping service, as we are not liable for parcels lost in transit. If we do not receive the return, we cannot issue a refund.

7. Processing Time

  • Refunds: Once we receive the returned item, refunds will be processed within 5-7 business days. You will be notified once the refund has been initiated.
  • Exchanges: If you’re exchanging an item, we’ll ship the replacement after we receive the original item and verify its condition.

8. Customs and Import Taxes

  • International Orders: For international orders, buyers are responsible for any customs or import taxes that may apply. We are not liable for delays caused by customs.

9. Lost or Stolen Packages

  • Responsibility: We are not responsible for lost or stolen packages once they have been marked as delivered. Please ensure a secure location for your delivery. If your package is missing, check with your carrier or neighbors before contacting us.

10. Issues with Delivery

  • Missed Delivery: If we are unable to deliver your order due to an incorrect address or unavailability, we will contact you to reschedule. Refunds are not offered for missed deliveries due to incorrect information provided by the customer.

11. Satisfaction Guarantee

  • We stand by the quality of our flowers. If you're not satisfied with your purchase, contact us within 24 hours and we’ll do everything we can to resolve the issue.

Contact Us:
Have questions or need assistance? Contact us at Info@wildestdreamsflowers.com We’re always happy to help!